MediHealth Direct — UK online pharmacy, registered with the General Pharmaceutical Council (GPhC Reg No. 9012663)

Contact

We're here to help.

Have a question about your order, a treatment, or your account? Our friendly UK-based team is happy to help.

Get in touch

Prefer to speak to someone? Reach us directly using the details below.

  • Call us: 0115 990 1203 — Mon–Fri, 9am–6pm
  • Email us: hello@medihealthdirect.com — We reply within one working day
  • Pharmacy hours: Mon–Fri 9am–6pm, Sat 9am–1pm, closed Sunday —
  • Registered address: Unit 21 Armitage Business Park, Private Road No. 3, Colwick — Nottingham NG4 2TB

Send us a message

Use the contact form on this page to send your full name, email address, subject and message, and our team will reply within one working day. You can also read the frequently asked questions or learn more about MediHealth Direct.

Before you get in touch

For questions about how consultations, prescriptions and delivery work, the how it works page walks through the whole journey step by step. If something on the website isn't working, you can report a problem.

For urgent medical concerns, please contact NHS 111 or, in an emergency, call 999.

What we can help with

Our patient care team sits alongside the pharmacists, so most questions can be answered in one conversation. The things people most often contact us about:

  • Orders and delivery. Where your parcel is, changing a delivery address before dispatch, or what to do if something arrives damaged or isn't what you expected.
  • Treatments and consultations. A question about a questionnaire, a pharmacist's decision, side effects, or whether a treatment can be taken alongside your other medicines.
  • Your account and your data. Sign-in links that haven't arrived, updating your details, or requesting a copy of the information we hold about you.
  • Care homes, clinic visits and NHS prescriptions. Setting up a care-home account, rearranging a vaccination or blood test appointment, or nominating us for your NHS prescriptions.

Other ways to reach us

If you use assistive technology or need information in a different format, such as large print, tell us and we'll arrange it. You can read about what we've already done in our accessibility statement.

If something has gone wrong with your care and you'd like it looked into formally, the quickest route is our complaints process.